Shipping policy
Shipping Policy
Effective Date: August 5, 2026
Thank you for shopping with Sortd Store. We strive to process and deliver your orders as quickly and efficiently as possible. Please read our shipping policy to understand how we handle order processing, shipping, and deliveries.
1. Shipping Coverage
We currently ship to addresses across India.
2. Shipping Charges
Free Shipping on all orders above ₹1,499.
A flat shipping fee of ₹99 applies to orders below ₹1,499.
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
3. Order Processing
Orders are typically processed within 2–3 business days after successful payment confirmation.
Once your order has been processed and dispatched, you will receive a confirmation email containing your shipment tracking details.
Orders placed on weekends or public holidays may be processed on the next business day, although our logistics operations continue wherever possible.
4. Estimated Delivery Timelines
Delivery timelines begin after your order has been dispatched.
Location : Metro Cities
Estimated Delivery Time : Approximately 4 business days
Non-Metro Cities : Approximately 7 business days
Remote & Difficult-to-Service Locations : Approximately 7–14 business days
Please note that these timelines are estimates and may vary due to weather conditions, courier network delays, festivals, public holidays, or other unforeseen circumstances.
5. Shipping Partner
We currently ship orders through Shiprocket and its network of trusted courier partners to ensure reliable delivery across India.
6. Order Tracking
Once your order has been shipped, you will receive an email containing your tracking information. You can use the tracking link provided to monitor the status of your shipment.
7. Delivery Address Changes
To ensure timely processing and delivery, delivery addresses cannot be changed once an order has been placed. Please review your shipping details carefully before completing your purchase.
8. Delivery Delays
While we make every effort to deliver your order within the estimated timelines, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding in such situations.
9. Lost or Undelivered Shipments
If your order has not been delivered within the expected timeframe or appears to be lost in transit, please contact us. We will coordinate with our courier partner to investigate and provide an update as quickly as possible.
10. Damaged Packages
If your package arrives visibly damaged, we recommend taking photographs of the package before opening it and contacting our support team as soon as possible so we can assist you with the next steps.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: sortdstore18@gmail.com
Our support team will be happy to assist you with any shipping-related queries.